Calling About a Missed Appointment
Missing a
scheduled appointment without providing notification is considered rude. If you
inadvertently miss an appointment with a service provider or someone you’ve
arranged to meet with, you should call to apologize and offer an explanation.
If you miss
an appointment with a healthcare provider, you may have to pay for the missed
appointment. Many healthcare providers require 24 hours’ notice to cancel an
appointment.
Task 1:
Listen to
the following telephone conversation in which a patient is apologizing
for missing an appointment. As you listen, fill in the blanks.
Hospital: Good morning. Princess Margaret Lung Scan Study.
Patient: Oh, hello. I had an appointment for a lung scan
on Monday and I’m terribly sorry but I missed the appointment. I apologize.
I just didn’t notice it on my calendar.
Hospital: Okay.
I have your name, please?
Patient: Yes, it’s Vivian Bryce – that’s B-R-Y-C-E. My
appointment was for 9:45 a.m. on Monday the 12th. I was wondered if I could possibly reschedule?
Hospital: Let’s see. How about Wednesday
the 21st at 9:15 am.?
Patient: No, I’m not available
on the 21st. Do you have anything on Friday the 23rd?
Hospital:
Yes, how about 10:30
a.m.?
Patient: Perfect. Friday the 23rd at 10:30 a.m. Bye.
Hospital: Bye.
Task 2:
Complete the
table below with the expressions used to apologize and the explanation used in
the above telephone dialogue.
Apology
|
Explanation
|
I'm terribly sorry.
I apologize.
Please accept my apology. I'm sorry about... |
I just
didn't notice it on my calendar.
Because the traffic jam. |
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