Monday, April 18, 2016

When we take notes on information we hear over the phone, we often need to write down the information quickly. The use of abbreviations is a helpful strategy while taking messages.

Task 1:

Write the full word or expression (or meaning) beside each abbreviation below. Add other abbreviations (and their meanings) you commonly use or would like to know the meaning of. Share them with the class.

1. AGM     Annual General Meeting   13. RSVP respond,please

2. apt.      Apartment.                           14. ste. suit

3. asap   as soon as possible               15. urg. urgent

4. co.    Company                                   16. w/ with

5. ext.      Extension                                 17. w/o without

6. FYI      For Your Information"                   18. cc.  closed caption

7. inv.      invoice                              19. e.g.  for example

8. mo.      month                              21. etc.    and so on

9. no. or #     number                       22. i.e.  that is

10. mt.       meeting                              23. vs.  versus

11. N/A     no applicable                        24. p.s.  post scriptum

12. impt.      important                     25. n.b.  take notice

                                      Telephone Phrasal Verbs

Task 2:

The following are common phrasal verbs we often use while on the telephone. Match the correct meaning with each phrasal verb.

1. hold on     g m	a. put the receiver down
2. put (a call) through  e	b. return someone’s call
3. get through  j	c. answer a call, lift the receiver to take a call
4. hang up  a	d. stop talking on the phone
5. call up   l	e. connect one caller to another
6. hang on  g  m	f. deactivate (a cell phone)
7. call back  b k	g. wait
8. pick up     c	h. talk louder
9. get off (the phone)    d	i. to be disconnected abruptly during a telephone conversation
10. get back to (someone)  b. k	j. to be connected to someone on the phone
11. cut off    i	k. return someone’s call
12. switch off/turn off  f	l. make a telephone call
13. speak up   h	m. Wait

 Task 3:

 Some phrasal verbs are separable (e.g., call someone back); others are not. Complete the chart below by putting the phrasal verbs above under the correct column.

                                                                                           

Separable	Not separable
Put a call through hang up call back call up cut off  pick up switch off/ turn off	hold on hang on speak up get off get back to get through